This page is designed to help you find the answers to questions you may have about our online store.

If you still cannot find the answer to your question, please contact us on +44 (0)116 244 8484. Lines are open Monday – Friday from 9:30am-5:00pm and Saturday from 10:00am-4:00pm. Alternatively, you can text us on +44 (0)784 8419 6374 Monday- Sunday anytime or email us at customerservice@amelianour.co.uk and we will respond to you as soon as we can.

I can’t access my account, what should I do?

If you are having difficulty signing into your account, you may have entered your email address and/or password incorrectly. If you have checked this and still can’t log in, please use the forgotten password link to regain access to your account.

How can I cancel, amend or add to my order?

We’re very quick at processing orders once they have been placed, so we cannot guarantee that your order can be cancelled or amended before it is dispatched but we will always try. You can contact us by phone or email with your order number to make any changes.

Gift Wrapping

If you would like us to send your order as a gift, you can choose to have it gift wrapped at the delivery options stage of the ordering process. You’ll then be offered the opportunity to add a gift note with a personal message. The invoice included will not include any prices.

How can I get beauty advice?

Meesha can provide tailored skin care advice. Simply email your query to consultations@amelianour.co.uk or contact us on +44 (0)116 244 8484 to arrange a complimentary 10 minute consultation. Lines are open Monday – Friday from 9:30am-5:00pm and Saturday from 10:00am-4:00pm.

Do you offer samples?

We offer an edit of complimentary luxury samples for FREE with every order. These are subject to availability and change regularly.

How do I post a product review?

If you’d like to review a product, go to the product listing within our online store. Below the product image, you will see the reviews section. Here you can leave your own review, or read reviews from others.

Please be aware that reviews are moderated prior to being made live. We will edit any misuse of language and may modify spelling/grammar where appropriate.

Please also note that by leaving a product review you are giving consent for your views to be used by Amelia Nour for marketing purposes.