Privacy Policy
Privacy Policy
1. Introduction
At Amelia Nour, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
- Personal Information: We collect personal information that you provide directly to us, such as your name, email address, phone number, billing address, and shipping address when you make a purchase or contact us.
- Payment Information: We collect payment details, including credit/debit card information, through secure payment processors.
- Order Information: We collect details about your purchases and order history.
- Usage Data: We collect information about your interactions with our website, including your IP address, browser type, pages viewed, and the dates/times of your visits.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfil your orders, including shipping and handling.
- Customer Support: To respond to your enquiries and provide customer service.
- Communication: To send you updates about your order, promotional offers, and other relevant information. You can opt out of marketing communications at any time.
- Website Improvement: To analyse and improve the functionality and user experience of our website.
4. How We Share Your Information
- Service Providers: We may share your information with third-party service providers who assist with payment processing, shipping, and other services necessary to fulfil your orders.
- Legal Requirements: We may disclose your information if required to do so by law or in response to legal requests or processes.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transition.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
- Access and Correction: You have the right to access, correct, or update your personal information. You can do this by contacting us at customerservice@amelianour.co.uk.
- Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
- Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in the emails we send or by contacting us directly.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and improve site functionality. You can manage your cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect or solicit personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: customerservice@amelianour.co.uk
